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Bluetooth Connectivity

Technology is quickly evolving to meet the demands of the world around us. Cars, speakers, watches, and tablets have embraced Bluetooth connectivity. Bluetooth allows us to remain connected to the world without the hassle of switching devices to keep a conversation going. The world of hearing aids has begun to embrace Bluetooth connectivity, but with it being a recent technological advancement, there are inevitable questions about how to use it properly.

Below is a list of Frequently Asked Questions regarding Bluetooth connectivity with hearing aids.

How do i pair my hearing aids to an IPhone 

1. Open the battery doors or place hearing aids in their charger
2. Go to settings –> accessibility –> hearing devices
3. While your phone is “searching” for devices, close the battery doors or remove hearing aids from their charger
4. When your name and BOTH hearing aids come up on the screen, tap your name
5. When prompted, click on ‘pair’. This process will happen for both hearing aids

How do i pair my hearing aids to an Android 

1. Open the battery doors or place hearing aids in their charger
2. Open the settings app –> connected devices –> pair new device
3. To connect more than one hearing aid, wait until the first one is fully connected before connecting the second one

What Apple devices are Bluetooth compatible with hearing aids?

• IPads: iPad Pro 4th generation 12.9-inch, iPad Pro 3rd generation 12.9-inch (2018), iPad Pro 2nd generation 12.9-inch, iPad Pro 1st generation 12.9-inch, iPad Pro 3rd generation 11-inch (2018), iPad Pro 2nd generation 10.5-inch, iPad Pro 1st generation 11-inch, iPad Pro 1st generation 9.7-inch*, iPad Air 3, iPad Air 2*, iPad mini 5, iPad mini 4, iPad 8th generation 10.2-inch, iPad 7th generation 10.2-inch, iPad 6th generation 9.7-inch*, iPad 5th generation 9.7-inch*
o *Not compatible with the RemoteCare app
• IPhones: iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12, iPhone 12 mini, iPhone SE, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6s, iPhone 6s Plus, iPhone 5S
• IPod: iPod touch (7th generation)
• Apple Watch: Apple Watch Series 6, Apple Watch Series 5, Apple Watch Series 4, Apple Watch Series 3, Apple Watch Series 2, Apple Watch Series 1
o *Apple Watch is only compatible with the Oticon ON app installed on iPhone. Apple Watch is not compatible with the RemoteCare app.

What Android devices are Bluetooth compatible with hearing aids?

Some Android devices are not compatible with hearing aids without the assistance of an app. Below is a list of the devices that are compatible.
• Google Phones: Google Pixel 5, Google Pixel 4a, Google Pixel 4, Google Pixel 3a, Google Pixel 3
• OnePlus Phones: OnePlus 8T, OnePlus 7T
• Samsung Phones: Samsung Galaxy S21 (with OS 11), Samsung Galaxy S20, Samsung Galaxy S10+, Samsung Galaxy S10, Samsung Galaxy Note 20 5G, Samsung Galaxy Note 10+, Samsung Galaxy Note 10, Samsung Galaxy S9, Samsung Galaxy Note 9, Samsung Galaxy A71, Samsung Galaxy A70, Samsung Galaxy A51, Samsung Galaxy A50, Samsung Galaxy Tab S6

My Bluetooth isn’t working.What happened?

Because of the uncertainties in technology, Bluetooth can be disconnected at random. The most common cause for disconnection is a software update or the restarting of a device. Here are a few tips for resolving the issue.
1. Make sure your phone software is always kept up to date
2. Close out of all unnecessary apps
3. Turn off your Bluetooth in Settings, THEN turn your phone off. Wait a minute or two before turning both back on again
4. Forget (unpair) the hearing aids and repair them

My question wasn’t answered… Where do I look next?

For more information about Bluetooth hearing aid compatibility, go to https://www.oticon.com/support/compatibility. Here they have suggested apps to improve connectivity, a full list of compatible devices, and additional resources.